terms of service
Defecation in the pool results in a 24 hour closure and carries a closure fee of £50
You understand whilst every care is taken of the dogs undergoing treatment and in the maintenance of the water and equipment, all dogs receive Pawseidon treatments entirely at their owner’s risk.
If your dog has any temperament issues with human or other dogs, please bring this to the attention of a member of staff prior to the first session.
Bitches in season will not be able to attend sessions, until their season has finished
Owners are advised to cancel all appointments with at least 48 hours notice until the condition has cleared for a minimum of one day. Animals should not attend any sessions until the dog is fully recovered.
Discussion of Risks – Physical exercise together with the pressure of the water on the chest and abdomen can put more stress on your dog’s cardio respiratory functions. If there is an undiagnosed cardiac or respiratory condition your dog could be at risk. Whilst all due care will be taken, if your dog has a diagnosed or undiagnosed spinal condition, there is a possibility their condition could be worsened by hydrotherapy.
Cleanliness – If your dog poops please clean up and dispose of the mess. Ask if you need a poop bag or help – we do not mind as accidents can happen.
Late Arrivals Up to 15 minutes late – we will start the swim but your dog(s) will be required to leave the pool area to enable the next clients’ appointments to start punctually. Over 15 minutes late – we may let the next client start their dog(s) swimming and try to fit you in at the end of their appointment. This will not always be possible.
Cancellations – Pawseidon require a minimum of 48 hours notice for cancellations. At the discretion of Pawseidon, session fees will be charged in full if an appointment is broken or cancelled without 48 hours notice. You may notify us by telephone or e-mail.
Toileting – Owners are politely asked to ensure that the dog has toileted before treatment. You understand a surcharge may be made for dogs that defecate in the pool because of the necessity for extra cleaning/water treatment & business disruption/closure.
Whilst on the premises and in the surrounding environment, it is the responsibility of the owner to clear up after their dogs. Poop bags are available on request.
Photography – As with all medical and veterinary establishments, patient confidentiality is important. Therefore, no unauthorised filming or photography is permitted on the premises.
General Pawseidon reserves the right to refuse treatment to any dog.
When not undergoing treatment all dogs must be kept under control and on a lead.
Pawseidon cannot be held responsible for any loss or damage to vehicles or personal property whilst on the premises.
Pawseidon will not be held responsible for any personal injury incurred whilst at the hydro-hub.
We accept all major debit and credit cards